Availability

What we aim for on uptime, and what is formally guaranteed.

1. Our goal

Keylime aims to keep license validation APIs and the seller dashboard highly available so sellers do not have to run licensing infrastructure themselves.

We do not currently publish a measured public uptime percentage or an automatic credit calculator on this page.

2. Formal commitments

Written uptime guarantees, response targets, and service credits (if any) apply only when they are set out in a separate Enterprise agreement or order form. Standard self-serve plans do not include a contractual credit table on this page.

3. What this does not cover

Availability goals do not apply to issues caused by:

Factors outside our reasonable control, including internet failures or third-party outages we depend on.
Your integrations, malformed clients, or third-party systems you connect via webhooks.
Planned maintenance posted on Status when we have advance notice to share.
Suspension for unpaid fees, abuse, or Terms violations.

4. Support

Operational issues: support@keylime.cc. We aim to reply on business days; priority handling may apply on higher plans when offered.